Privacy Policy

San Francisco AIDS Foundation is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information.  This Privacy Policy describes our practices in connection with information that we collect through www.sfaf.org and other websites operated by us from which you are accessing this Privacy Policy (the "Websites"); through our through our social media pages from which you are accessing this Privacy Policy (our "Social Media Pages"); as well as through HTML-formatted email messages that we send to you that link to this Privacy Policy (collectively, including the Websites and our Social Media Pages, the "Services").  By providing Personal Information to us or using the Services, you agree to the terms and conditions of this Privacy Policy.

PERSONAL INFORMATION

Personal Information We May Collect

"Personal Information" is information that identifies you as an individual or relates to an identifiable person, including:  

  • Name
  • Postal address
  • Telephone number
  • Email address
  • Credit and debit card number
  • Profile pictures and other shared images
  • Social media account ID

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.  

How We May Collect Personal Information

We and our service providers may collect Personal Information in a variety of ways, including:  

  • Through the Services:  We may collect Personal Information through the Services, e.g., when you sign up for a newsletter or make a donation.
  • From Other Sources:  We may receive your Personal Information from other sources, such as other non-profit organizations, trusted third parties, public databases, joint marketing partners, list sellers, social media platforms (including from people with whom you are friends or otherwise connected) and other third parties.

How We May Use Personal Information

We may use Personal Information:

  • To send you newsletters, action alerts, press releases, information about our programs and local volunteer opportunities and donation appeals.
  • To respond to your inquiries and fulfill your requests.
  • To send administrative information to you, such as information regarding the Services and changes to our terms, conditions and policies.  
  • To complete your donation or fulfill your purchase, for example, to process your payment, have your order delivered to you, communicate with you regarding your purchase or donation and provide you with related customer service.  
  • To allow you to participate in sweepstakes, contests and similar promotions and to administer these activities.  Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information.  We suggest that you read any such rules carefully.
  • To facilitate social sharing functionality.
  • To allow you to send messages to a friend through the Services.  By using this functionality, you are telling us that you are entitled to provide us with your friend’s name and email address.
  • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products or campaigns, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our activities.
  • As we believe to be necessary or appropriate:  (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

How Personal Information May Be Disclosed

Your Personal Information may be disclosed:  

  • To our affiliates for the purposes described in this Privacy Policy.  San Francisco AIDS Foundation is the party responsible for the management of the jointly-used Personal Information. 
  • To other non-profit organizations.  Because of the high cost of renting lists of potential donors, we may at times exchange our supporter contact list for another non-profit organization’s list.  The exchange is intended to allow each organization to communicate with a broader audience about community events, policy concerns, fundraising endeavors and other information that is likely to be of shared interest.
  • To our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing and other services.
  • To third parties, to permit them to send you marketing communications. 
  • To third-party sponsors of sweepstakes, contests and similar promotions.
  • To identify you to anyone to whom you send messages through the Services.
  • By you, on message boards, chat, profile pages, blogs and other services (including, without limitation, our Social Media Pages) to which you are able to post information and materials.  Please note that any information you post or disclose through these services will become public and may be available to other users and the general public.  
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our organization or assets (including in connection with any bankruptcy or similar proceedings).
  • As we believe to be necessary or appropriate:  (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

OTHER INFORMATION

Other Information We May Collect

"Other Information" is any information that does not reveal your specific identity or does not directly relate to an individual, such as:

  • Browser and device information
  • Information collected through cookies, pixel tags and other technologies
  • Demographic information and other information provided by you
  • Aggregated information

If we are required to treat Other Information as Personal Information under applicable law, then we may use it for the purposes for which we use and disclose Personal Information as detailed in this Policy.

How We May Collect Other Information

We and our third party service providers may collect Other Information in a variety of ways, including:  

  • Through your browser or device:  Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using.  We use this information to ensure that the Services function properly.  
  • Using cookies: Cookies are pieces of information stored directly on the computer that you are using.  Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences and other anonymous traffic data.  We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize your experience while using the Services and to recognize your computer in order to assist your use of the Services.  We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions regarding them.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site.  You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html.  If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services.  For example, we may not be able to recognize your computer, and you may need to log in every time you visit.  

We do not honor browser do-not-track signals at this time.

  • Using pixel tags and other similar technologies:  Pixel tags (also known as web beacons and clear GIFs) may be used in connection with the Services to, among other things, track the actions of users (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.
  • Analytics:  We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends.  This service may also collect information regarding the use of other websites, apps and online resources.  You can learn about Google’s practices by going to www.google.com/policies/privacy/‌partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout
  • Using Adobe Flash technology (including Flash Local Shared Objects ("Flash LSOs")) and other similar technologies:  We may use Flash LSOs and other technologies to, among other things, collect and store information about your use of the Services.  If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel.  You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time).  Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including those used in connection with the Services.
  • IP Address:  Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).  An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited.  Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services.  We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services.  We may also derive your approximate location from your IP address.
  • From you:  Demographic information, such as your gender, ethnicity, sexual orientation and political party preference, is collected when you voluntarily provide it. 
  • By aggregating information:  Aggregated Personal Information does not personally identify you or any other user of the Services.  For example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code.

How We May Use and Disclose Other Information

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law.  In some instances, we may combine Other Information with Personal Information.  If we do, we will treat the combined information as Personal Information as long as it is combined.

OUR ADVERTISING

We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services, based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties.  To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags).  They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.  If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/.  You may download the AppChoices app at www.aboutads.info/appchoices to opt out in mobile apps.   

THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link.  The inclusion of a link or button on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Twitter, YouTube or any other social media platform provider, including with respect to any Personal Information you disclose to such organizations in connection with our Social Media Pages or through like, follow or other buttons on our Services.

SECURITY

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization.  Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contacting Us" section below.  

CHOICES AND ACCESS

Your choices regarding our use and disclosure of your Personal Information

We give you choices regarding our use and disclosure of your Personal Information for marketing purposes.  You may opt-out from:

  • Solicitation:  Upon making a donation or recurring pledge, you will receive a brochure highlighting the critical services of the San Francisco AIDS Foundation.  Included in the welcome brochure is a solicitation preferences form, which allows you to update contact information and select contact solicitation preferences.
  • Receiving electronic communications from us:  If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by following a link provided in our commercial email messages (but excluding e-commerce confirmations and other administrative emails) to unsubscribe from that particular mailing list, or by contacting us directly at feedback@sfaf.org or via phone at 415-487-3092.  
  • Our sharing of your Personal Information with other non-profit organizations:  If you wish to be excluded from such sharing, you may indicate your preference by checking the "opt-out" box provided on the solicitation preferences form that is included with the welcome brochure.  You may also choose to be excluded at a later date by contacting us directly at feedback@sfaf.org or via phone at 415-487-3092.
  • Our sharing of your Personal Information with affiliates for their direct marketing purposes:  If you would prefer that we not share your Personal Information on a going-forward basis with our affiliates for their direct marketing purposes, you may opt-out of this sharing by
  • Our sharing of your Personal Information with unaffiliated third parties for their direct marketing purposes:  If you would prefer that we not share your Personal Information on a going-forward basis with unaffiliated third parties for their direct marketing purposes, you may opt-out of this sharing by

We will try to comply with your request(s) as soon as reasonably practicable.  Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

How you can access, change or suppress your Personal Information

If you would like to review, correct, update, suppress or delete Personal Information that you have previously provided to us, you may contact us via:

  • Email at feedback@sfaf.org;
  • Phone at 415-487-3092; or
  • Postal mail at:  Marketing Department, San Francisco AIDS Foundation, 1035 Market St., Suite 400, San Francisco CA 94103.

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information.  For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.  We will try to comply with your request as soon as reasonably practicable.  

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion.  There may also be residual information that will remain within our databases and other records, which will not be removed.

USE OF THE SERVICES BY MINORS

The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Information through the Services.

CROSS-BORDER TRANSFER

The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States.  Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy.  The "LAST UPDATED" legend at the top of this page indicates when this Privacy Policy was last revised.  Any changes will become effective when we post the revised Privacy Policy on the Services.  Your use of the Services following these changes means that you accept the revised Privacy Policy.  

CONTACTING US

If you have any questions about this Privacy Policy, please contact us at feedback@sfaf.org or Marketing Department, San Francisco AIDS Foundation, 1035 Market St. Suite 400, San Francisco CA 94103.  Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.